Debt received by clients will be assessed on collectability and risk before distributed to the collectors. GoE Debt Collectors can begin immediately to recover your delinquent debt receivable when place debt for debt collection.

Once we receive your request, our trained recovery officers will determine whether the information included in the accounts received by clients are sufficient enough to begin the process of collection. If found insufficient, a visit and/or skip tracing will be conducted.

Our staff will contact you for additional information or instructions if necessary. When a new case is being put into our system it will automatically search for past records which may have valuable statistics on the debtors involved thus it will result into a speedy recovery of our client debt.

Within 24 hours upon engaging our services, we will send a "Final Demand Letter" to the debtor, during this time we shall attempt to contact the debtor by telephone. All this will be done tactfully and professionally to maintain the goodwill between creditor and debtor.

• Calls are made by our professional recovery officers who are well versed in negotiation. They are trained to provide various options on re-payment plan ensuring successful debt collection. All procedures are documented for consistency and accuracy according to Quality principles and reviewed regularly for continuous improvement.
• Visits: If we are unable to locate a debtor through the contact numbers provided or the debtor is not responding to our calls, then we will arrange for a field visit. Our staff of professional field agents can assist the debt recovery process through visiting the debtor at their office/business premises or home and conducting interviews which will help to locate missing debtors.

We will continue with efforts to trace debtors even though it involves debtors who have not made payment for years or 'skip' their last known address/whereabouts.

Skip tracing is performed by collecting as much information as possible about the subject through our various resources and also visitation. The information gathered is then analyzed and verified for further action.

If the payment is not received within the given 14 days and an effective schedule to settle the debt cannot be arranged, our Credit recovery specialist will visit the debtor at their residence or office to gauge his/her ability to settle the debt. Firm and direct actions to demand for the money will be applied if needed.

Meanwhile, the client shall be given frequent reports and updates on the progress, development and status of the debtors account.